Handling Bad Reviews

When you search for a business online and find that it has multiple negative reviews, your first instinct is probably to dismiss the company and find someone else. This is especially the case if bad reviews are piling up without any response from the business whatsoever. Some bad reviews could be illegitimate or easily resolved by a conscientious owner. If a business owner does not take care of these reviews, he or she risks ruining the reputation of the company.

The problem is that not every company has the time or know-how to respond to all of the negative reviews. But, as the business owner, you can’t afford to let them slip through the cracks. JumpSIX Marketing has the solution for you — let us take care of your reviews with our reputation management services.

Why do I need reputation management?

Giving a personal and timely response to negative reviews helps appease the original reviewer and shows future customers searching your business that you take customer satisfaction seriously. For every type of complaint that you receive, we will write a selection of responses that are approved by you ahead of time. We will also dispute illegitimate reviews to get them reported and respond to positive reviews when appropriate. This allows for a quick and easy engagement that reflects positively on your business.

Why do I need reputation management?

Giving a personal and timely response to negative reviews helps appease the original reviewer and shows future customers searching your business online that you take customer satisfaction seriously. For every type of complaint that you receive, we will write a selection of responses that are approved by you ahead of time. We will also dispute illegitimate reviews to get them reported and respond to positive reviews when appropriate. This allows for a quick and easy engagement that reflects positively on your business.

How JumpSIX Marketing can help

JumpSIX Marketing will make sure your reviews receive a prompt and appropriate response. We:

  • Perform research into the quantity and type of negative reviews you receive.
  • Meet with you to determine how you’d like our team to respond to negative reviews, which feature specific product information (price, name, etc.).
  • Develop a strategy with multiple canned responses for each type of complaint as well as responses for positive feedback. Additionally, the strategy will outline the procedures that need to take place if our team is required to reach out to you for additional information regarding customer complaints and reviews.
  • Create logins on third-party review sites.
  • Design a branded email requesting reviews that will be used to generate positive feedback.
  • Embed a review widget into your website, if applicable.

With these measures in place, you can rest assured that JumpSIX Marketing will always take care of your online reviews.

Contact JumpSIX Marketing

Reputation management ensures that your customers see the best side of your business. JumpSIX Marketing can make sure your reviews are handled promptly and effectively. For more information on reputation management or any of our other digital marketing services, contact us today.